Customer Services and Libraries | B&NES Jobs and Careers

Exciting Careers in Customer Services and Libraries!

We want to provide the best possible customer experience to our residents. In our Libraries and Customer Service teams, we:

put our customers first
try to make continuous improvements to the services we offer
make our services easily available

As part of our Customer Services and Libraries team, you can be a vital part of our mission to improve people's lives, and make every day interactions as positive as possible.

To learn more about what we do and what we stand for, you can read our Customer Service Framework.

Apply now and help us shape a brighter future

Professional & Personal Development

Unlock Your Potential

Potential. You’ve got it. And we want to see you making the most of it at Bath & North East Somerset. Whatever your role, we’ll encourage you to develop new skills so you can take your career to the next level.

You’ll find there are plenty of opportunities to grow within the organisation, thanks to an impressive suite of learning and training courses. What’s more, everything’s based around the learner so you can track and manage your learning online.

Our Benefits

• Access to electric cars, there are 16 cars in the estate including 5 fully electric E.V to use as corporate pool cars
Childcare Help, via a government scheme helping working parents with the cost of childcare
Staff Network Groups, we offer several staff networks which help create community, workplace support, and champion inclusivity
Staff Awards, annual awards ceremony celebrating the successes of our teams and employees
• Training and development, to help you develop the right skills for your work
Bullying and Harassment and Dignity at Work policies to protect your everyday working life
Employee Assistance Programme
• Local Government Pension Scheme (administered by Avon Pension Fund)
• Generous holiday allowance (26 days holiday leave) and special leave provisions
Range of flexible working options, including flexi-time, hybrid working *dependent on service requirements
Competitive salary package, including career graded posts

View all benefits

Smart Working

Balance Work and Life Your Way

We understand that everyone's life is different. That's why we've created flexible working options that help you balance your work and personal commitments effectively.

Flexible hours through our flexi-time scheme
Options for compressed hours or part-time working
Opportunities for job sharing and term-time contracts

Supported by modern technology, we make flexible working accessible and effective for everyone.

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