Exciting Careers in Customer Services and Libraries!
Customer Services and Libraries are here to provide the best possible customer experience for our residents. Whether it’s a phone call about bin collections, a Storytime in the library, or helping someone access the support they need through our Information & Advice Services, our teams do everything they can to help.
As part of our Customer Services & Libraries team, you could be a vital part of our mission to improve people's lives and make everyday interactions as easy and positive as possible. To learn more about what we do and what we stand for, you can read our Customer Service Framework.
Apply now and help us shape a brighter future
Learn more about the Customer Service and Libraries teams
Expand the following headings to learn about each service area:
Council Connect are often the first contact customers have with B&NES council, through phone calls, email or webchat.
They can provide advice and complete some tasks themselves while a customer is on the phone or chat, or they’ll pass the enquiry to another service for specialist support. Council Connect’s knowledge of council services and contacts is extensive and they’ll endeavour to get any enquiry the best response as quickly as possible.
In the Council Connect team you could be the voice of the council, helping people every day with knowledge, professionalism, and care.
Our front-facing teams run four locations: Bath Central Library; Bath Welfare, Housing & Advice Services; Keynsham Library, Information & Advice Services; and Midsomer Norton Library, Information & Advice Services. We also have a Mobile Library and run regular outreach activities and events in the community.
Team members work across all locations and all parts of the service, delivering a wide range of tasks. They could be helping a customer apply for a Blue Badge or they could be promoting an author talk on social media. They could be delivering a school assembly, or they could be finding someone the support they need to get a bed for the night... there’s also a lot of books!
As part of our Library, Information & Advice Services team you would always put the customer first, knowing that sometimes a kind word makes the biggest difference. You could turn your hand to anything, working closely with your team and internal and external partners to deliver a host of different services.
The Mailroom manage all incoming and outgoing mail. They’re vital in keeping council services in contact with our residents, managing confidential and essential mailings through specialist software, and liaising with partner services to always find the best solution for both the council and B&NES residents. They also manage ID Access for all council staff across a large number of buildings, and provide support to their internal customers in many other ways.
In the Mailroom you could be invaluable in helping the council deliver for our residents. Your customers would often be internal but your focus would still be excellent customer service, for colleagues and residents alike.
